What they will learn...

Front desk Fundamentals is an interactive workshop designed to help your team learn the essential skills for running a busy practice   

-Effective diary & time management

-Deep understanding of the key aspects of the role and operational efficiency

-Phone mastery (particularly how to convert leads to bookings)    

-Delivering experiences Vs appointments 

Front desk mastery is designed further develop your teams skills, grow the practice and overcome the biggest challenges including 

-Patient retention with the The Reach out, Recall and Reactivation Strategy   

-Front desk success measures and improving performance indicators

-Increased effective communication between team members and patients

-Internal and external marketing opportunities   

The important bits...

When:

         Front desk Fundamentals Friday 13th September 

         Front desk Mastery Saturday 14th September 

Times: 8.45 Registration 9am-3pm 

Where: Online

Investment: Early bird offer buy one get one free for either 2 team members to one day or one team member for both days just £147 (Teams over 4 drop us a message and we will arrange group booking)  

Any questions just let us know and we will be happy to help 

What others had to say

I would recommend anyone to embrace this opportunity for her to help your team to grow!

If you are keen to have a unique and bespoke training and encouragement of your team, with a real can do and supportive attitude, then Wendy is the person for you! She is able to tailor her skills and years of knowledge, along with using her unquestionable passion for Chiropractic, to get the best out of your team members!

Kelly-Jane McLaughlin - Hands & Health Chiropractic 

Should you as a practice owner ever need help with mentoring and supporting your front desk team, don’t hesitate to contact Wendy to bring some much-needed guidance and energy. She is the best woman for the job and a total Rockstar!

We wholeheartedly welcome this support and believe Wendy is serving a much-needed gap in the Chiropractic profession as a CA coach mentor. 

Connell & Hayley Dorrian - Harrow & Imperial Chiropractic

 I have seen massive shifts in both patient retention, education and turnover at the clinic. Wendy & The Northern Star Team have encouraged our team by coaching and guiding us on a path personal development, which has had a real positive impact on the clinic and in caring for our patients.

Leigh Hurley - Spinefine Chiropractic 

 

 

Wendy and Northern Star Mentoring have been fabulous at training our team and helping us to create easy and efficient systems for everyone. These simple changes have ensured our team now focus on tasks that are important and we are so much more efficient 

 

Lindsay Mcinnis - DOTS Chiropractic 

 

Who's leading?

Wendy O’Brien is the founder of Northern Star Mentoring and STARS Methodology. As a coach, business consultant and international speaker, she is passionate about transforming healthcare and helping health care professionals connect with their patients and teams.

With over 20 years’ experience in managing all aspects of practice management, Wendy has worked with multiple businesses enabling them to grow their bottom line and has empowered numerous teams to ultimately deliver the impact and results they desire. 

Wendy has extensive experience working with well-established clinics to transform existing processes and has been instrumental in the planning and creation of new clinics,  Operating and mentoring a range of private healthcare disciplines including Chiropractic, Physiotherapy, Massage and Nutritional makes her perfectly placed in her field of expertise.

This course has been created to save practice owners time and ensure that your team has the skills and mindset they need. 

Ready to join us...